Dover Federal Credit Union

Services

Making Your Life Easier
Dover Federal is a full-service financial institution with all the convenient products and services you need to manage your finances.

My Account Online Banking
Online Bill Pay
24/7 Phone Account Access
Mobile Banking
ATM Access
Direct Deposit
Payroll Deduction
Overdraft Protection
Contact Center
VISA^® Gift Cards
Apply for a Loan
Safe Deposit Boxes
Wiring Instructions

My Account Online Banking
You can access your Credit Union account via the Internet using your 24/7 Phone Access PIN (Personal Identification Number) and your Dover Federal Member Number. Try it! (Note: You must use your actual Member Number. Do not use the account number printed on your checks.)

It's Easy and It's Free

Check Account/Loan Balances
View Detailed Account/Loan History
Make Transfers (Accounts and Loans)
View Year-To-Date Information on Accounts/Loans
Query Loan Payoffs
Utilize Various Check Services:
Check History

Check Status Inquiries

Place Stop Payments

Quicken/MS Money Downloads

"I am so glad that Dover Federal had the online banking demos. The online banking demo really helped me with knowing how to use and check my accounts at home. I was not comfortable using or even trying to use the online banking until I went into the bank and asked them for help. It was exciting to know that when I needed the help, they were offering the demos and door prizes. So I am excited that not only can I use the online banking with confidence now, but I also won the door prize!"
-Tabitha Garrison, Dover Federal Member
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Online Bill Pay
You can save time, checks and postage by paying your bills electronically with Dover Federal's FREE Online Bill Pay. Set up recurring or one-time payments to nearly anyone with a few clicks of your mouse. All payments are deducted from your Dover Federal Checking Account on the date you specify. It's easy to set up through My Account Online Banking!

Thanks to everyone for the feedback on the improvements to our Online Banking Site! One of the great features is Secure Messaging - now you can contact us about your account with all the safety that our online banking platform offers. You'll receive a response from one of our friendly, local employees- usually within 24 hours! Secure Messaging is an easy, convenient way to update your phone number or address, too!
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24/7 Phone Account Access
With 24/7 Phone Account Access, you can retrieve account information 24-hours a day from any touchtone phone. Call in 24/7 to check balances, transfer funds, verify cleared transactions, request a check and more! in Kent County, call 302-678-8024 or 800-818-3328 outside of Kent County. Dover Federal members can sign up for 24/7 Phone Account Access by contacting a member service representative. There is no charge for this service.
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Mobile Banking
Here at Dover Federal, we know how busy your life can be. That is why we offer mobile banking, with a full range of services that you can access through your phone or mobile device. You do not even need a special app on your iPhone or Android smart phone; just access our home page at www.doverfcu.com to be redirected to our mobile friendly home banking site.

Available services include:

Check your account balance and history
Put a stop on a check
Schedule or modify a transfer or bill payment
Add a new bill payment payee
Check for messages or account alerts
Change your PIN number
Check your member information
Locate ATMs or branches in your area
Call Dover Federal for support
And more!

So check out our mobile banking service today, and you will be on your way in no time!
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ATM Access
Dover Federal members have access to an extensive ATM network that includes ten local Dover Federal locations, as well as over 100 surcharge-free ATMs in the nationwide CU Dollar network.

ATM Card
Dover Federal's ATM Card allows you to access your accounts 24-hours a day to make cash withdrawals, deposits (this service may not be available at all locations), transfers, and balance inquiries at ATM machines nationwide.

To report your ATM card as lost or stolen, call toll-free

during business hours: 888-818-3328

after business hours: 800-472-3272

MasterMoney^® Debit Card
Use Dover Federal's MasterMoney^® Debit Card instead of writing checks. It's accepted worldwide at traditional or online merchants that display the MasterCard^® logo. You may also use it to withdraw cash from any ATM that displays the MasterCard^® logo. All transactions are deducted from your checking account and are detailed on your monthly statement. To view the locations of our ATM's, click here.

MasterCard^® SecureCode^TM puts you in control when shopping online because only you can approve purchases using your private SecureCode^TM. Your SecureCode^TM enhances your MasterCard^® account by protecting you against unauthorized use of your card when shopping online at participating online retailers.

To register for MasterCard^® SecureCode^TM, manage your current MasterCard^® SecureCode^TM account, or view a list of participating online stores, click here.

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Direct Deposit
Save time spent waiting in line to deposit your paycheck. Sign up for Direct Deposit and your paycheck, social security or retirement check will automatically be deposited into your Dover Federal account. Funds are available to withdraw the morning of your pay date. Plus, you'll never have to worry about your check getting lost or stolen.

To enroll for Direct Deposit from an employer, click here. (Note: Members must print out the Direct Deposit Authorization Form and submit the form to their employer's payroll department.)

To enroll for Direct Deposit of your Social Security, Supplemental Security Income or Railroad Retirement Board benefits to your Dover Federal account, choose "Get Direct Deposit" on the Go Direct website and complete the registration steps.

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Payroll Deduction
Payroll Deduction allows you the ease and convenience of setting aside a certain amount each pay period to be deposited to the account(s) of your choice at Dover Federal.

To enroll in Payroll Deduction, provide the following information to your employer:

DFCU Routing/Transit Number 231176648
Member Number from your membership card
Select either your savings or checking account for the deposit

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Overdraft Protection*
Apply for a Line of Credit to be used with your Dover Federal Checking Account. It's the ideal solution for unexpected expenses and to avoid overdraft charges. While there is no fee for accessing your line of credit, interest is charged to your outstanding balance. You can also set up your share account to provide overdraft protection up to your available balance. (There is currently a $3.00 fee associated with the transfer from your share account.)
* Eligibility and/or credit approval required.

OPT-IN required for certain ATM and One-Time Debit Card Transactions: Effective August 15, 2010, changes to Federal Regulation made it a requirement for financial institutions to have your permission to overdraw your checking account for an ATM or one-time debit card transaction. Without your opt-in consent, transactions that would overdraw your account would be declined. The opt-in process is easy. You may notify us via secure messaging on our home banking site, telephone our call center toll free at 888-818-3328, visit any of our branches or you may click here for a form that can be completed and faxed to us at (302) 678-4391.

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Contact Center
To speak with one of our friendly Member Service Representatives for information or inquiries on your account call toll free 888-818-3328. The Member Services Contact Center is open Mon-Thurs from 8:30 a.m. - 5:00 p.m. and Friday from 8:30 a.m. - 6:00 p.m.
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VISA^® Gift Cards
VISA^® Gift Cards are perfect for travel, birthdays, graduations, holidays - any occasion. VISA^® Gift Cards work just like a debit card (with a set limit) at more than 19 million traditional and online retailers that accept VISA^®. Safer than carrying cash and a great way to limit spending!

VISA^® Gift Cards:

can be purchased for only $4.95 per card at any Dover Federal branch office

are available in increments from $25 to $1,000

have the expiration date embossed on the front of the card

have no monthly maintenance or expiration fees

However, some fees may be charged:

$5.00 to replace a lost or stolen card

$5.00 for balance transfer or value unload

$5.00 for inactivity (assessed on the first of each month after 12 full months of inactivity)

$25.00 to issue a check

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Apply for a Loan
Any time of the day or night, you can apply for a loan by clicking here or by calling our Loan By Phone at 800-589-5309. You may also fax your application to 302-678-4391 or call 888-818-3328 during regular business hours to have a friendly Credit Union representative take your loan application information over the phone.
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Safe Deposit Boxes
For your convenience, safe deposit boxes are available to our members at our offices in Dover, on Saulsbury Road and North DuPont Highway, and at our office in New Castle, on Route 40 at Applebee Road. Annual rental fees will be transferred automatically from your account on January 1st of each year. Please check the fee schedule for safe deposit box rental fees.
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Wiring Instructions- Effective Immediately
For safe, convenient transfer of funds, please send bank wires to:

Dover Federal Credit Union
1075 Silver Lake Blvd.
Dover, DE 19904

RT#231176648

For Final Credit to:
Member Name
Member Number
Savings, Checking or Loan account number

After June 15, 2010 usage of outdated instructions will result in wires being returned to the sender.
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