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Disclosures and Security

Membership Packet

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Notice To Holders of Commercial, Business, Club, Organization, and Association Accounts:

The Unlawful Internet Gambling Enforcement Act prohibits persons engaged in the business of betting or wagering from knowingly accepting payments from another person engaged in unlawful internet gambling. Unlawful internet gambling means to "place, receive, or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal Lands in which the bet or wager is initiated, received or otherwise made." Your account at Dover Federal Credit Union may not be used in any way for such transactions.

Notice of Funds Availability

Effective as of July 21, 2011

This policy statement applies to all accounts.

Our policy is to make funds from your check deposits available to you on the second business day after the day we receive your deposit, with the first $200 available on the first business day after the day of your deposit. Electronic direct deposits will be available on the day we receive the deposit. Cash, wire transfers, and some specified check deposits will also be available before the second business day, as detailed below. Once the funds are available, you can withdraw them in cash and we will use the funds to pay checks that you have written.

Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and Federal Holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open. If you make a deposit at an ATM before 2:00 P.M. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after 2:00 P.M. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Same-Day Availability

Funds from electronic direct deposits to your account will be available on the day we receive the deposit.

Next-Day Availability

Funds from the following deposits are available on the first business day after the day of your deposit:

  • U.S. Treasury checks that are payable to you.

  • Wire transfers.

  • Checks drawn on Dover Federal Credit Union.

If you make the deposit in person to one of our employees, funds from the following deposits are also available on the first business day after the day of your deposit:

  • Cash.

  • State and local government checks that are payable to you.

  • Cashier's, certified, and teller's checks that are payable to you.

  • Federal Reserve Bank checks, Federal Home Loan Bank checks, and

  • Postal money orders, if these items are payable to you.

If you do not make your deposit in person to one of our employees (for example, if you mail the deposit), funds from these deposits will be available on the second business day after the day we receive your deposit.

Other Check Deposits Subject to Second-Day Availability

The first $200 from a deposit of other checks will be available on the first business day after the day of your deposit. The remaining funds will be available on the second business day after the day of your deposit. For example, if you deposit a check of $700 on a Monday, $200 of the deposit is available on Tuesday. The remaining $500 is available on Wednesday.

LONGER DELAYS MAY APPLY

Funds you deposit by check may be delayed for a longer period under the following circumstances:

  • We believe a check you deposit will not be paid.

  • You deposit checks totaling more than $5,000 on any one day.

  • You redeposit a check that has been returned unpaid.

  • You have overdrawn your account repeatedly in the last six months.

  • There is an emergency, such as failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.

SPECIAL RULES FOR NEW ACCOUNTS

If you are a new member, the following special rules will apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the eleventh business day after the day of your deposit.

DEPOSITS AT AUTOMATED TELLER MACHINES

Funds from any deposits (cash or checks) made at automated teller machines (ATMs) we do not own or operate will not be available until the fifth business day after the day of your deposit. This rule does not apply at ATMs that we own or operate.

All ATMs that we own or operate are identified as our machines.

Download the Funds Availability information in .pdf.



Mobile Banking

Mobile Banking Agreement and Disclosure



Notice to Holders of Commercial, Business, Club, Organization, and Association Accounts (Internet Gambling)

The Unlawful Internet Gambling Enforcement Act prohibits persons engaged in the business of betting or wagering from knowingly accepting payments from another person engaged in unlawful Internet Gambling. Unlawful Internet Gambling means to "place, receive, or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the Internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal Lands in which the bet or wager is initiated, received or otherwise made." Your account at Dover Federal Credit Union may not be used in any way for such transactions.


Children's Online Privacy Policy Act (COPPA)

The rights and privacy protection of your children are important to us at Dover Federal Credit Union. That is why, in compliance with the Children's Online Privacy Policy Act (COPPA), we do not collect or distribute personal information for the purposes of this web site.

If you have questions or concerns, please contact us at 888-818-3328.


Patriot Act Notice

To assist the government fight against the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. When you open an account, we will ask for your name, address, date of birth, Social Security number, and other information that will allow us to identify you. Dover Federal Credit Union will maintain the confidentiality of any information obtained in accordance with Dover Federal Credit Union's privacy policy and applicable laws and regulations.


Direct Deposit Authorization Form: For Employer

Save time spent waiting in line by signing up for Direct Deposit. Your paycheck, benefits check, social security check, or retirement check will automatically be deposited into your Dover Federal account. Funds are available to withdraw the morning of your pay date. Plus, you will never have to worry about your check getting lost or stolen.

To enroll in free Direct Deposit from an employer, click here. (Members must print out the Direct Deposit Authorization Form and submit the form to their employer's payroll department.)

To enroll for Direct Deposit of your Social Security, Supplemental Security Income, or Railroad Retirement Board benefits to your Dover Federal account, choose "Get Direct Deposit" on the Go Direct website and complete the registration steps.


The Direct Express® logo. Go Direct® and Direct Express® are registered trademarks, and the Go Direct® logo are service marks of the U.S. Department of the Treasury, Financial Management Service (used with permission).



Overdraft Protection OPT: In Form

Effective August 15, 2010, changes to Federal Regulation made it a requirement for financial institutions to have your permission to overdraw your checking account for an ATM or one-time debit card transaction. Without your opt-in consent, transactions that would overdraw your account would be declined. The opt-in process is easy. You may notify us via secure messaging on our home banking site, telephone our call center toll free at 888-818-3328, visit any of our branches, or click here for a form that can be completed and faxed to us at (302) 678-4391.


VISA® Classic Opening Disclosures

Credit Card Opening Disclosures


VISA® Platinum Opening Disclosures

Credit Card Opening Disclosures


VISA® Credit Card Agreement

Consumer Credit Card agreement with terms and conditions


Privacy Policy Notice

This Privacy Disclosure explains how we collect, use, and safeguard your personal financial information.


Internet Safety

Whether you are shopping, paying bills, checking your accounts, or just surfing the net, you must ensure that your private information remains private. This brochure offers tips and information that you can use whenever you are on the Internet.


Download the Internet Safety brochure from Dover Federal Credit Union (PDF).

Download the Internet Safety brochure from the National Credit Union Administration (PDF).


Identity Theft

In today's environment, it is critical for you to understand how to prevent and recover from identity theft.

How does someone steal your identity?

Identity thieves use a wide range of methods such as rummaging through trash for anything that has your personal information on it, stealing mail such as bank statements and credit card statements, snatching wallets or purses, hacking unprotected computers, sending fraudulent e-mails that ask for personal information and appear to have been sent from a trustworthy source ("phishing"), using a device to steal credit/debit card numbers as a transaction is processed electronically ("skimming"), changing their victim's address, creating false pretenses to obtain your personal and financial information over the phone or email ("pretexting"), and taking checkbooks, pay stubs, and other personal information left inside vehicles.

If your identity has been stolen:

  • File a police report

  • Notify creditors and your Credit Union

  • Monitor your account closely

  • Dispute any unauthorized transactions with your Credit Union or creditor

  • Change your account number if you think it has been compromised

  • Review your credit report

Here's how to safeguard your identity:

  • Shred your trash
    • Purchase a cross-cut paper shredder

    • Shred anything that has your personal information on it

  • Take precautions when using your home computer
    • Purchase an anti-spy software

    • Do not click on pop-ups

    • Do not open mail that you do not recognize

    • Report anything unfamiliar or suspicious to your web/email host

  • Take advantage of your Credit Union safety features
    • Put a verbal password on your account for all transactions in person or over the phone that only you would know

    • Monitor your account online every day with a secure password

  • Be Smart!
    • Consider getting a PO Box instead of using your mailbox at home

    • Do not carry your Social Security card with you

    • Purchase a safe to securely store all personal information

    • Do not keep sensitive, personal information in your car

    • Photocopy your identification, credit cards, and debit cards so you have paper records to prove who you are, and have the phone numbers necessary to call and cancel cards

    • Never give a credit card number, Social Security number, or other personal information over the phone or via e-mail to any unsolicited callers

    • Review your credit report regularly and report any errors to the credit bureau. You can request a free copy of your credit report annually at www.annualcreditreport.com.

Protect Yourself and the Environment

Online Banking and Bill Pay are much safer alternatives to paper-based options.

The Safer Way To Handle Transactions

If you pay bills through the mail with checks, there is a chance that the check may be intercepted by mail thieves and "washed," essentially giving the criminal a blank check with all of your account information. If your statements are sent to you through the mail, you run the risk of sensitive account information falling into the wrong hands.

Although no system is 100% risk-free, Online Banking and Bill Pay use the latest in encryption technology to ensure the safety of your data. As a user, you can do your part by using secure passwords, as well as protecting your computer by using firewalls and/or security software that protects against hackers.

Environmental Impact

Did you know that if every U.S. household stopped receiving paper bills and statements, 687,000 tons of paper would be saved each year? That is enough to circle the Earth 239 times! On top of that, when you use Online Banking and Bill Pay, you eliminate trips to the Credit Union, saving you time and gas!

 

Phishing Scams

Have you received e-mails asking you to verify your account information or telling you that your account access may be removed if you do not respond? These e-mails may be thieves trying to capture your personal information in an attempt to steal your identity, otherwise known as "Phishing". The e-mails may look as if they come from Dover Federal and may include a message that encourages you to link to a fraudulent site that looks similar to Dover Federal's website. Phishing scams occur often and are aimed at members and customers of all financial institutions, including Dover Federal. Dover Federal will never solicit your personal identification or account information via e-mail or telephone.

A recent phishing attempt to obtain credit card accounts and expiration dates has the NCUA issuing a fraud alert to all federally insured Credit Unions. The alert states that the NCUA does not ask Credit Union members or the general public for such personal information, and anyone who receives an e-mail from the NCUA asking for account information should consider it as a fraudulent attempt to obtain their account information. If you feel that you may have been a victim of this scam, please notify Dover Federal immediately. For more information about this alert, please visit www.ncua.gov. To learn more about phishing scams, click here.

We recommend that you carefully review your Dover Federal account transactions at My Account Online Banking on an on-going basis. Immediately report any fraudulent transactions or activity to Dover Federal.

 

Text Message Scam Alert

Scammers are stepping up their game. We want to help your accounts and personal information stay safe. Pictured below is a text scam that has been targeting members.


The messages reference your accounts with "DFCU" and may mention any, or all, of the following:

  • Confirming Account or Credit Card Numbers

  • Account De-activation

  • Account Status Alert

  • Changes to Terms and Conditions

  • Irregular Activity

The messages encourage you to call a number to have account discrepancies resolved or cards reactivated. Messages may request that you leave callback information or that you provide your account information directly.

Do not respond to these messages. They are fraudulent.

If you have already responded to such a solicitation and provided confidential account information, please contact Dover Federal Member Services immediately by calling 302-678-8000 or 888-818-3328, or by visiting any of our Branch Offices. A Member Services Representative will assist you in taking the necessary steps to rectify your situation.

If you would like to learn more about other types of fraudulent emails and scams, click here.


Updated Target Alert: Beware of Fraudulent Emails

Following Target's recent data breach, phishing emails are being sent out that appear to be from the retailer. These emails play on the public's fear that their credit or debit cards were potentially compromised. However, these emails are NOT from Target. If you receive such an email, do not open any links, as they may allow access to your personal information.

The data breach may have affected cards used in transactions at Target between Nov. 27 and Dec. 15. If you have concerns about your account, please reach out to us at 302-678-8000, or stop by any of our branches.

 

"Vishing" Alert

"Vishing," also known as "voice phishing," is a new type of telephone fraud identified by NCUA. In this scheme, the agency's name is fraudulently used in an attempt to obtain personal financial information.

Beware of automated phone calls claiming to be from NCUA, notifying you that your debit card has been compromised. Do not follow the prompts, which request personal information, including sensitive financial data and personal identification information.

If you are contacted by this vishing scheme, you should immediately contact NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m.


Dover Federal Credit Union • All rights reserved 2013
Dover Federal Credit Union is an Equal Opportunity-Affirmative
Action employer.
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