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Branch Hours:

Monday, Tuesday, Thursday:
9AM - 5PM
10AM - 5PM
9AM - 6PM
9AM - 12PM
(DAFB & Milford Branches Closed)

Member Service Center (Call Center) Hours:

Monday, Tuesday, Thursday, Friday:
9AM - 6PM
10AM - 6PM
9AM - 1PM

Beau, our Digital Assistant

Beau is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Beau can help.

When you dial our number you'll be greeted by Beau. Although Beau is a robot, you can speak to our assistant naturally, asking your questions like you would speaking to anyone else. If Beau doesn’t understand your request or can't help with it, you'll be forwarded to a representative to make sure you get the help you need.

Report Lost or Stolen Cards

  • During Business Hours: 888-818-3328
  • After Business Hours: 800-472-3272 
  • For Overseas Cardholders: 1-614-564-5101

Card Authorization for Travel

  • During Business Hours: 888-818-3328
  • After Business Hours: 1-800-262-2024
  • For Overseas Cardholders: 1-973-682-2652

Frequently Asked Questions

How do I become a member?

There are several ways to become a member.

Find Out How

What are your office branch hours of operation?

Branch Hours:
• Monday. Tuesday Thursday: 9AM – 5PM
• Wednesday: 10AM – 5PM
• Friday: 9AM – 6PM
• Saturday, Drive-Thru Only: 9AM - 12PM (excluding DAFB)

Member Resource Center (Call Center) hours:
• Monday thru Friday: 9AM – 6PM
• Saturday: 9AM – 1PM

What branches are open on Saturdays and what are their hours?

No branches are open during the COVID-19 pandemic. Our Call Center is open on Saturday from 8 AM - 1 PM though.

Find more information on branch locations and hours here.

How long does it take for Checks/Debit Cards to arrive?

Debit cards can be printed at the branch at the time of account opening.

When not being printed at the branch by the convenience of instant issue, it will take approximately 7-10 business days for both a debit card or box of checks to arrive in the mail.

How can I reset a pin on a Debit Card?
  • At an ATM
  • Call 1-800-992-3808.
  • Stop in to at any one of our branches and we'll assist.
  • Protect your card using our CardValet app.

See more information on branch locations and hours here.

How do I report a lost or stolen card?

Call toll free: 800-472-3272.  For more information please call 302-678-8000 or 888-818-3328 to speak to a Member Service Representative.

What do I need to know to wire money?

For safe, convenient transfer of funds, please send bank wires to:
Dover Federal Credit Union
1075 Silver Lake Blvd.
Dover, DE 19904


For Final Credit to:
Member Name
Member Address
Member Number
Savings, Checking, or Loan account number

See wire fees here.

How can I access my account?

You can access your account using www.doverfcu.com, via our automated teller Maxine by calling 302-678-8000, from Dover Federal's mobile app or at your local ATM.

How do I make a Loan Payment online?

Loan payments can be made anytime of the day or night using our online payment program. Select a method of payment and to see the steps needed to complete it.

What is your mailing address?

Dover Federal Credit Union
1075 Silver Lake Blvd.
Dover, DE  19904

Do you offer merchant processing? The ability to accept credit or debit card payments?

Business owners can accept debit or credit card payments through Dover Federal's partner, Total Merchant Concepts.  The program makes it possible to accept electronic payments easy and affordable.  To get started, call 1-888-249-9919.