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Meet Beau.

We're excited to introduce you to Beau (pronounced 'Bo'), Dover Federal's virtual assistant. Beau is here to answer your questions quickly so you spend less time on the phone and more time going about your day.

 

 

Who is Beau?

Beau is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Beau can help.

When you dial our number you'll be greeted by Beau. Although Beau is a robot, you can speak to our assistant naturally, asking your questions like you would speaking to anyone else. If Beau doesn’t understand your request or can't help with it, you'll be forwarded to a representative to make sure you get the help you need.

 

Beau - Virtual Assistant

 

Beau can help you with the following:


 
  • Checking your balances
  • How to open an account
  • Product questions
  • Finding your nearest branch or ATM
  • Hours of operation
  • Sending money
  • Viewing your statements
  • How to register for online banking
  • The loan application process
  • Text capabilities to forward requested information directly to your phone
  • And so much more!
 

Benefits and Convenience of Using Beau

At Dover Federal, we're always leveraging the newest innovations and providing our members a variety of options to communicate with us. Beau offers a quick and efficient way to provide answers without the wait.

 

 

Why is Dover Federal using Beau?

Dover Federal aims to assist our members in the quickest and most efficient manner we can. Beau will be able to provide support for general questions 24/7.

How accurate is Beau?

Beau is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.

Are my interactions with Beau secure?

Interactions with Beau are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.

Is Beau only available during business hours?

Beau is available for your convenience 24/7.

Is Beau free to use?

Beau is a completely free virtual assistant offered by Dover Federal to enhance our member experience.

What languages does Beau respond to?

Beau is only able to understand and respond in English.

Will Beau be able to answer and respond to more inquiries in the future?

Yep! Beau will have additional capabilities in the coming months as well as a team that will look at opportunities to improve and enhance Beau’s features.

Can Beau help me open a new membership?

Absolutely! Beau can direct you to the online membership application to become a Dover Federal member.

What information do I have to give in order to use Beau?

Depending on your request, Beau may ask for additional information to best answer your questions. This may include authentication questions.

Can Beau answer my loan application questions?

Beau can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.

Can Beau put me in touch with an actual member service representative if my question can’t be answered?

Yes, if Beau cannot answer your question, you will be transferred to speak with a member service representative.

Will Beau authenticate my account before revealing private information?

Yes, when you use Beau to view any personal account information, you will be asked for your account number and the last four digits of your social security number. You will then receive a code via text or email that you’ll use to log in.

Do you keep a record of my conversations with Beau?

Beau keeps a record of calls used to improve his reliability in the future.

How do I skip using Beau? I only want to speak to a live person.

If you prefer not to use Beau, you can speak to a representative by following the prompts. You may also chat or have a video call during normal business hours.