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Meet Beau.

We're excited to introduce you to Beau (pronounced 'Bo'), Dover Federal's virtual assistant. Beau is here to answer your questions quickly so you spend less time on the phone and more time going about your day.



Who is Beau?

Beau is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Beau can help.

When you dial our number you'll be greeted by Beau. Although Beau is a robot, you can speak to our assistant naturally, asking your questions like you would speaking to anyone else. If Beau doesn’t understand your request or can't help with it, you'll be forwarded to a representative to make sure you get the help you need.


Beau - Virtual Assistant


Beau can help you with the following:

  • Checking your balances
  • How to open an account
  • Product questions
  • Finding your nearest branch or ATM
  • Hours of operation
  • Sending money
  • Viewing your statements
  • How to register for online banking
  • The loan application process
  • Text capabilities to forward requested information directly to your phone
  • And so much more!

Benefits and Convenience of Using Beau

At Dover Federal, we're always leveraging the newest innovations and providing our members a variety of options to communicate with us. Beau offers a quick and efficient way to provide answers without the wait.



Why is Dover Federal using Beau?
How accurate is Beau?
Are my interactions with Beau secure?
Is Beau only available during business hours?
Is Beau free to use?
What languages does Beau respond to?
Will Beau be able to answer and respond to more inquiries in the future?
Can Beau help me open a new membership?
What information do I have to give in order to use Beau?
Can Beau answer my loan application questions?
Can Beau put me in touch with an actual member service representative if my question can’t be answered?
Will Beau authenticate my account before revealing private information?
Do you keep a record of my conversations with Beau?
How do I skip using Beau? I only want to speak to a live person.