New Statement Enhancements

A: A fresh new look is coming to your monthly statement.  As part of an upcoming enhancement, we're transitioning to a new statement platform to provide a more modern statement design while continuing to deliver the account information you know and trust.

A: No. You'll continue to receive the same detailed account information, transaction history, balances, and important notices you are used to. Your account numbers, online and mobile banking access, and statement delivery preferences will not change. 

A: No. The same delivery method you use today will remain the same. Paper statements will continue to arrive by mail, and eStatements will remain available through Online Banking. eStatement users will receive a prompt requiring approval to access eStatements.  This will occur only once, after you receive your first statement in the new format.

We encourage you to take a few moments to familiarize yourself with the updated layout.

A: A refreshed, easy-to-read statement design with the same reliable account information and transaction details.

A: Yes.  When you log into online or mobile banking, you will select the Statements tab.

Your statements and notices will now appear in chronological order based on when they were received.  There will be a scroll bar, to make it quicker to find the document you’re searching for. 

A: Monthly member statements will have the updated look beginning in September. Our goal is to provide you with a better experience while continuing to deliver the exceptional service you've come to expect from Dover Federal Credit Union.

A: If you are unable to have your questions answered by the information on this page, chat with us online at www.doverfcu.com.