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Branch Hours:

Monday, Tuesday, Thursday:
9AM - 5PM
10AM - 5PM
9AM - 6PM
9AM - 12PM
(DAFB & Milford Branches Closed)

Member Service Center (Call Center) Hours:

Monday, Tuesday, Thursday, Friday:
9AM - 6PM
10AM - 6PM
9AM - 1PM

Beau, our Digital Assistant

Beau is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Beau can help.

When you dial our number you'll be greeted by Beau. Although Beau is a robot, you can speak to our assistant naturally, asking your questions like you would speaking to anyone else. If Beau doesn’t understand your request or can't help with it, you'll be forwarded to a representative to make sure you get the help you need.

Report Lost or Stolen Cards

  • During Business Hours: 888-818-3328
  • After Business Hours: 800-472-3272 
  • For Overseas Cardholders: 1-614-564-5101

Card Authorization for Travel

  • During Business Hours: 888-818-3328
  • After Business Hours: 1-800-262-2024
  • For Overseas Cardholders: 1-973-682-2652

Frequently Asked Questions

How do I become a member?
What are your office branch hours of operation?
What branches are open on Saturdays and what are their hours?
How long does it take for Checks/Debit Cards to arrive?
How can I reset a pin on a Debit Card?
How do I report a lost or stolen card?
Do you offer night deposit service?
What do I need to know to wire money?
How can I access my account?
How do I make a Loan Payment online?
What is your mailing address?
Do you offer merchant processing? The ability to accept credit or debit card payments?
Can I expect a tax form from Dover Federal?
Where can I find my tax documents in Online Banking?
How do I sign up for eStatements?
How do I opt-out of eStatements?
How can I find my member number in Online Banking?