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Virtual Branch

From the comfort of your home, you can complete your banking with us. Through our virtual branch, we offer a new level of digital support that’s just one click away.

Instead of waiting on hold, a dedicated Member Resource Specialist can show you how to do what you came to do, through the screen on your device, with less effort, in a shorter time, and with greater clarity.

 

 

  Video - You'll see us, but we won't see you
  Audio - Speak through your computer
  Chat - For the texter in us all
 Phone - We'll call you

 

 

Virtual Branch Hours

Monday - Friday: 9 AM – 6 PM
Saturday: 9 AM – 1 PM
Sunday: Closed

 

Branch Hours

Monday - Thursday: 9 AM – 5 PM
Friday: 9 AM - 6 PM
Saturday: 9 AM – 12 PM
Sunday: Closed

 

Call Us

Member Resource Center

Monday - Friday: 9 AM – 6 PM
Saturday: 9 AM – 1 PM
Sunday: Closed

Call or Fax:

Call: (888) 818-3328 | (302) 678-8000
Report Lost or Stolen Card: (800) 472-3272
Fax: (302) 678-4391

 

Have a Question After Hours?

Submit a question through Online Banking or with help from our digital assistant Beau, you can get answers to questions, find out the balance in your accounts and transfer money. Call our main number any time of the day or night to experience this self-service option.
 

Self Service Options

Explore all of our self-service features

 

Ask a Question

 

 

Virtual Assistant: Beau

Beau, our Digital Assistant

Beau is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Beau can help.

When you dial our number, you'll be greeted by Beau. Although Beau is a robot, you can speak to our assistant naturally, asking your questions like you would talk to anyone else. If Beau doesn’t understand your request or can't help with it, you'll be forwarded to a representative to ensure you get the help you need.

Report Lost or Stolen Cards

  • During Business Hours: 888-818-3328
  • After Business Hours: 800-472-3272 
  • For Overseas Cardholders: 1-614-564-5101

Card Authorization for Travel

  • During Business Hours: 888-818-3328
  • After Business Hours: 1-800-262-2024
  • For Overseas Cardholders: 1-973-682-2652

Frequently Asked Questions

How do I become a member?
What are your office branch hours of operation?
What branches are open on Saturdays and what are their hours?
How long does it take for Checks/Debit Cards to arrive?
How can I reset a pin on a Debit Card?
How do I report a lost or stolen card?
Do you offer night deposit service?
What do I need to know to wire money?
How can I access my account?
How do I make a Loan Payment online?
What is your mailing address?
Do you offer merchant processing? The ability to accept credit or debit card payments?
Can I expect a tax form from Dover Federal?
Where can I find my tax documents in Online Banking?
How do I sign up for eStatements?
How do I opt-out of eStatements?
How can I find my member number in Online Banking?

Member Testimonial

Dover Federal gave me a better rate and helped me saved hundreds of dollars! Thank You Dover Federal Credit Union!
Ronald - Dover, DE

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