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Message from the CEO

To view the complete Computer Upgrade Member Communications Guide, CLICK HERE.

If you have any questions or for more information, please, contact us.

As Dover Federal Credit Union celebrates its 60th Anniversary and reflects on where we’ve been, how we’ve grown and what our future looks like, we will be identifying opportunities to operate more efficiently and cost effectively while operating on a technologically advanced platform. Reflective of this assessment, Dover Federal will be performing an upgrade to our computer system, which will allow us to remain competitive, while providing a better banking experience.

The computer upgrade will not affect the funds in your account, nor how you access the funds in your account. We anticipate the upgrade being non-disruptive to the way you do business and can assure you that the following will remain the same.

During the upgrade (beginning 6p.m. on 1/12/18 until 8a.m. on 1/16/18) Online, Mobile, Telephone and Branch Services will be inaccessible to conduct online transactions or perform balance inquiries; however, members can be assured this will not affect the ability to access the funds in your account. The following will help to manage accounts successfully during this downtime:
 
1. DIRECT DEPOSITS, CHECKS, DEBIT, ATM and CREDIT CARDS WILL FUNCTION AS THEY DO NORMALLY;
No action required.
 
2. ATM / CASH WITHDRAWAL:
Have extra cash on hand. Although Debit and ATM card access is available and will remain unaffected, consider using your Dover Federal Credit Card or another credit card to pay for larger purchases.
 
3. ONLINE BILL PAY:
Plan ahead to ensure your bill pays are satisfied. Automatic bill pays will be processed on the scheduled payment due date. Your existing payees, e-Bills and recurring payments will transfer to our new service. However, you may want to consider printing out a copy of your payees and recurring payments for your reference. If you need to pay a bill online between Jan. 13 - 15, consider using the biller’s direct site, if that option is available.
 
4. ONLINE, MOBILE & TELEPHONE ACCESS:
Online, mobile and automated teller account access will be restricted from 6p.m. on Friday, Jan. 12 until Tuesday, Jan. 16 at 8a.m.
Upon the roll-out of the upgraded features on 1/16/18, users will need to:
     • Re-enroll security authentication using the unique code provided to you
     • Re-establish account alerts
     • Re-establish a new pin for Maxine (Automated Teller)
 
5. e-STATEMENTS:
Your eStatements will transfer with our upgrade, but will have a new look to the layout. Be sure to save your eStatements, so that you can reference your account history prior to the upgrade. Beginning on Jan. 16, your online account history will begin to rebuild.

*Extended Hours are subject to change.