External Site Notice
New Online Banking & Bill Pay FAQ
Banking technology has been completely transformed in the recent years. Our conversion to these new systems brings new features that our members have been asking for and will also allow us to quickly develop and deploy new features in the future which will allow us to provide the seamless digital experience that our members expect and deserve.
Yes, it is. Data security is a priority of Dover Federal Credit Union, and we have gone through a thorough vetting process to ensure that your financial information is safe and sound.
No, you do not need to re-enroll in our new system; we have taken care of that for you. All you have to do is know your username, and set a new password.
Your username is the same as it was before the conversion. However, if your username does not meet certain criteria, you will be asked to change it once you've logged in for the first time.
On the morning of Wednesday, January 29, 2020, you should have received an email from firstname.lastname@example.org that will contain a link that gives you access to the new system. This link is valid for 24 hours. Once you click on the link, you will be prompted to reset and confirm your password and then you will then be good to go!
If you are having issues locating the link in your email or the link has expired, you can still get in. All you have to do is click “trouble signing in” and select the “reset password” option. You will then receive a new email that will help you get into the new mobile and online banking solution.
When you log into the new system for the first time, you will be prompted to change/confirm your password. Once you do that, it is off to the races for you.
You are able to access your statements from our new online and mobile banking solution by clicking on the statements option in the menu.
There is NO IMPACT to your statements.
There is no impact on your automated deposits during this conversion.
Our new app has a different icon than our current app. As well as a different look and feel in the app itself. See below:
iOS User – All you need to do is update your Dover Federal application. You will be able to update your application by visiting the App Store and viewing available updates. You can also visit the app store page.
Android User – Android users need to download the new application from the Google Play Store.
- Dover Federal Debit/Credit cards will work as normal
- During the conversion, Dover Federal ATMs will work as normal
- The new mobile app and online banking will be available
- Previously scheduled automatic deposits, withdrawals, transfers, and payment will process as normal
- Loan applications will be available
- Loan payments will still process
- Our 24/7 automated teller, Maxine, will be up and running
- The previous mobile application will no longer work.
- Bill Pay will be unavailable until Monday, February 3.
Our new bill pay system will be available on Monday, February 3, 2020.
When you are on the sign in page, you will click on "trouble signing in" button. You will then be asked to provide your username and email address. Once you provide that information, you will receive an email from email@example.com with a link to reset your password.
Dover Federal gave me a better rate and helped me saved hundreds of dollars! Thank You Dover Federal Credit Union!